Data Deletion

Denta+ is operated by Simplx Tech LLC, a limited liability company registered in the State of Wyoming, United States, operating in the Arab Republic of Egypt (simplx.tech).

You can delete your data from Denta+ at any time. There are three separate things you may want to delete, and each has its own instructions below.

• Your WhatsApp connection — disconnect your WhatsApp Business Account from Denta+ and delete the credentials and conversations we hold for it.
• Your whole Denta+ account — delete your clinic account and everything stored under it.
• A single patient record — if you are a patient, your clinic controls this data, not Denta+.

When a clinic connects a WhatsApp Business Account to Denta+, we store the access token granted to us, the WhatsApp Business Account ID, the business phone number ID, the message templates registered on that account, and the conversations exchanged through it.

To delete all of it, do either of the following.

• From Denta+: sign in, go to Settings → Integrations → WhatsApp, and delete the connected account. This immediately revokes our stored access token and stops all message sending and receiving for that number.
• From Meta: open Meta Business Settings → WhatsApp Accounts → Partners and remove Denta+ as a partner. If your number runs alongside the WhatsApp Business app, you can also disconnect from the phone itself under Settings → Account → Business Platform.

The access token is deleted from our secure credential store as soon as you disconnect. Stored conversations and templates for that number are removed within 30 days, or immediately on request.

Clinic account deletion is handled by our team so we can confirm the request comes from an authorized owner. To request it, email simplx.business.main@gmail.com from the address on your account, with the subject Delete my account, and include your clinic name.

What happens next:

• We confirm your identity and reply within 5 business days.
• You may request a full export of your data before deletion. Once deletion begins, the export is no longer available.
• We permanently delete your clinic database — patients, appointments, records, documents, conversations, uploaded files and staff accounts — within 30 days of confirmation.
• Any connected WhatsApp Business Account is disconnected and its credentials destroyed.
• We email you when the deletion is complete.

Denta+ is a platform used by clinics. When a clinic stores your information, that clinic is the data controller and Denta+ acts only as a data processor on its behalf. We cannot delete an individual patient record without the clinic's instruction.

Contact your clinic directly and ask them to delete your record. If you are unable to reach them, email us at simplx.business.main@gmail.com and we will forward your request to the clinic and follow up.

After deletion we retain only what the law requires — principally billing and invoice records, kept for the period required by Egyptian tax and commercial law. These records contain no patient data.

Anonymous, aggregated statistics that cannot identify you, your clinic or any patient may be retained.

• WhatsApp disconnection — immediate, done by you in the dashboard.
• Acknowledgement of an account deletion request — within 5 business days.
• Complete deletion of clinic data — within 30 days of confirmation.

For any question about deleting your data:

• WhatsApp / Phone: +20 113 070 7982
• Email: simplx.business.main@gmail.com

See also our Privacy Policy and Data Processing Agreement.